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Returns, Refunds & Exchanges

We no longer offer a blanket return, refund, or exchange policy.

If you believe that you need a return, refund, or exchange, please email us directly, and we can review each case as the arise.

Please email us at: info@MineralSolutions.us with your reason for return, refund, or exchange, a brief description (if needed) and photos of the item(s) in question.

We have changed our policy as the previous 30 day return policy was overused, and we can no longer retain it.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Please email us at: info@MineralSolutions.us with a description and photos for us to review and validate. Only after we have processed and acknowledged your request, then please send your item to: Mineral Solutions, LLC, 17092 S. D Street, Victorville, CA 92395, U.S.A. We recommend tracking for orders over $50.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, the gift credit amount will be emailed to you for future use. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will need proof of purchase, or we will send a refund to the gift giver and they will be given notice of your return.

Shipping Returns/Exchanges
To return your product, mail your return to: Mineral Solutions, LLC, 17092 S. D Street, Victorville, CA 92395, U.S.A. Please have your Return clearly marked on the inside with a copy of the receipt, email conversation, or some type of identifier.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on your location, the time for your exchange to reach you, will vary. Please allow for ample time to receive your exchange. 

Wholesale Refund/ Exchange
Returns of wholesale products are not generally available for exchanges, refunds or returns for non defective goods that are purchased with our wholesale discounts, and are subject for review.